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Customer Service and Sales Agent

  • Location

    Liverpool

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:

    Permanent

  • Salary:

    £23,000 per annum + realistic commission of circa £10,000 per annum

  • Consultant:

    Sally Cordwell

  • Email:

    scordwell@merje.com

  • Job ref:

    SC/17240S

  • Published:

    3 days ago

  • Startdate:

    A.S.A.P

Salary:                  £23,000 per annum + realistic commission of circa £10,000 per annum

Hours:                  Mon – Fri 9am – 6pm

Location:             Liverpool (Working from home initially, until end of pandemic)

Start Dates:        ASAP

The Customer Service and Sales Agent job sits within our expanding contact centre, which plays a critical role in our ability to connect customers with products and services that fulfil their needs.

We’re looking for a fun, professional, self-driven individual with the ability to communicate in a compelling way.

The Customer Service Operator (CSO) needs to be a strong communicator with the ability to listen, understand and interpret consumer needs, whilst being able to hold a positive and enjoyable conversation with the customer.

We provide hands-on training and use a comprehensive lead handling system that provides our operators with the latest information about the types of products and services consumers are looking for.

We have a robust monthly bonus system and firm but fair targets that can help the right candidate earn a significant financial incentive.

The Customer Service and Sales Agent Job:

To maximise the enquiries that are provided by having quality conversations with customers to provide them with the best options for their new experience, whilst ensuring that you deliver the suppliers with a real quality lead they can work with.

You will work with and be supported by our existing team managers to achieve your targets.

Duties and Responsibilities:

Calling existing leads – never cold contacts – to inform and inspire them with information relevant to their needs

  • Helping consumers move along the buying process by sending them brochures or booking appointments with suppliers
  • Maintaining our high standards for quality over quantity

Skills Needed:

  • Proven experience of delivering to and performing against targets to deliver an outstanding service, with experience ideally in a sales-based contact centre.
  • Ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service and quality is delivered to both external and internal customers.
  • Enjoys a fast-paced environment
  • Maintaining a good morale throughout the day
  • Help and assist colleagues reach their target to the correct quality
  • Supporting new starters through induction and make ensure that they are trained to the correct standard required

 

 

 

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