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Customer Service Agents

  • Location

    Manchester

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:

    Permanent

  • Salary:

    £8.28 per hour (£10.93 including holiday pay)

  • Consultant:

    #

  • Email:

    scordwell@merje.com

  • Job ref:

    SC/16204

  • Published:

    about 2 months ago

Salary: £8.28 per hour (£10.93 including holiday pay)

Start Date:  25/11/19

Location:  Manchester City Centre (1st 3 weeks based near Salford Quays)

Hours: 39 hpw between 7am and 8pm, 2 ½ weekends in 6

 

Overview of Role:

Excellent Opportunity if you are looking to get into a Customer Service role. No call centre experience required, as full training is provided. We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service. You will be subject to a criminal record check and 5 years of referencing.

Job Description:

This is an exciting opportunity to join a global company as an Inbound Customer Service Advisor, supporting business and residential customers via inbound calling.

Responsibilities:

  • Taking inbound calls from businesses and residential properties to book in engineers
  • Booking jobs with engineers
  • Updating jobs in the system
  • Providing an excellent customer service
  • Updating notes in the in-house system
  • Signposting to different teams where required
  • Being a reliable and committed member of the team

Skills:

  • Excellent communication skills
  • Excellent customer service skills
  • Strong work ethic
  • Good IT skills
  • Promote team spirit

Keywords: customer service, retail, hospitality, admin, customer advisor, customer assistant, customer agent, customer service advisor, customer service agent, customer service executive, customer service assistant