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Customer Service Agents

  • Location

    Manchester

  • Discipline:

    MERJE Front-Line Talent

  • Job type:

    Temporary

  • Salary:

    £10.93 per hour (Inc. holiday pay)

  • Consultant:

    #

  • Email:

    scordwell@merje.com

  • Job ref:

    SC/16368

  • Published:

    about 2 months ago

  • Duration:

    Temp to Perm

  • Startdate:

    03/02/2020

Salary: £10.93 (Inc. holiday pay)

Start Date: Mon 3rd Feb 2020

Location: Manchester City Centre (1st 3 weeks based near Salford Quays)

Hours: 42 hpw, 4 days on, 4 days off (2 days: 7am–7pm, then 2 days 7pm-7am, then 4 days off)

Are you passionate about delivering an excellent customer service?

Have you wanted to work in a call centre but don’t have the experience?

Are you reliable and hardworking, always trying your best?

Do you want to work with lovely people, in a busy customer service environment, with lots of career progression available?

If you answered “yes” to the above, read on to hear about a new and exciting customer service opportunity in the heart of Manchester City Centre…

Overview of Role:

Excellent Opportunity if you are looking to get into a Customer Service role. No call centre experience required, as full training is provided. We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service with fantastic work ethics.

You will be subject to a criminal record check and 5 years of referencing.

Training Hours: Training will be Monday – Friday, 39 hpw between the hours of 8am – 6pm, the first 3 weeks are based in Salford, then the rest of training is in Manchester City Centre. After 7 weeks of training has been completed, you will then move onto the rotating 12 hour day and night shifts highlighted above, working on a rolling 4 day on, 4 day off contract.

 

Job Description:

This is an exciting opportunity to join a global company as an Inbound Customer Service Advisor, supporting business and residential customers via inbound calling.

Responsibilities:

  • Taking inbound calls from businesses and residential properties to book in engineers
  • Booking jobs with engineers
  • Updating jobs in the system
  • Providing an excellent customer service
  • Updating notes in the in-house system
  • Signposting to different teams where required
  • Being a reliable and committed member of the team

Skills:

  • Excellent communication skills
  • Excellent customer service skills
  • Strong work ethic
  • Good IT skills
  • Promote team spirit