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Customer Service Agents

  • Location

    Manchester

  • Discipline:

    MERJE Front-Line Talent

  • Job type:

    Temporary

  • Salary:

    £8.28 per hour (£10.93 inc. holiday pay)

  • Email:

    kabejuro@merje.com

  • Job ref:

    KA/16367

  • Published:

    4 months ago

 

Salary: £8.28 per hour (£10.93 inc. holiday pay)

Start Date: 06/01/2020 or 02/02/2020

Location: Manchester City Centre (1st 3 weeks based near Salford Quays)

39 hpw between 7am and 8pm, 2 1/2 weekends in 6 (Day shifts)

42 hpw - 7am - 7pm x 2 days, 7pm - 7am x 2 days (4 on, 4 off)

Overview of Role:

Excellent Opportunity if you are looking to get into a Customer Service role. No call centre experience required, as full training is provided. We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service. You will be subject to a criminal record check and 5 years of referencing.

Job Description:

This is an exciting opportunity to join a global company as an Inbound Customer Service Advisor, supporting business and residential customers via inbound calling.

 

Responsibilities:

  • Taking inbound calls from businesses and residential properties to book in engineers
  • Booking jobs with engineers
  • Updating jobs in the system
  • Providing an excellent customer service
  • Updating notes in the in-house system
  • Signposting to different teams where required
  • Being a reliable and committed member of the team

Skills:

  • Excellent communication skills
  • Excellent customer service skills
  • Strong work ethic
  • Good IT skills
  • Promote team spirit

 

Keywords: customer service, retail, hospitality, admin, customer advisor, customer assistant, customer agent, customer service advisor, customer service agent, customer service executive, customer service assistant