Customer Service Agent

  • Location


  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:


  • Salary:

    £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

  • Consultant:


  • Email:


  • Job ref:


  • Published:

    over 2 years ago

Salary:                  £20,952 p.a (Paid on an hourly rate of 9.90ph + 10% shift allowance)

Hours:                  37 hours per week between 7am and 10pm (1 weekend in four)

Training:              4 weeks classroom training + 1 week side by side

Role Overview:                 Working in a contact centre this is a Customer Service role that would suit somebody who has had experience in a customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing exceptional customer service.

Duties & Responsibilities (these include and are not limited to):

  • Taking inbound calls from customers and dealing with their queries with the greatest of empathy
  • Logging information accurately on the in-house system
  • Providing excellent customer services
  • Achieving SLA’s and following correct DPA policies
  • Listening to customers and dealing with their queries efficiently and professionally
  • Identifying any vulnerable customers and dealing with them empathetically
  • Dealing with customers politely, respectfully and with patience

Skills you’ll need:

  • Good empathy skills
  • Fantastic work ethics and a brilliant attitude
  • Be able to listen – even if the issue is hard to listen to
  • Love talking to people and have a knack for understanding their needs
  • Enjoy being part of a team but still have the drive to work on your own initiative
  • Good customer service experience


Keywords: customer service, retail, hospitality, reception, admin, birchwood, warrington,