Hours:  37.5 Hours Monday – Friday 9.00 - 5.00 

Job Description:

This is an exciting opportunity to join a successful customer service team, providing worldwide customer service and support to customers and sales representatives.  You will have a strong administrative background along with a keen eye for detail and a passion for providing an exceptional level of customer service.

Responsibilities:

• Taking incoming calls from customer with product/order enquiries
• Outbound calls to customers and sales representatives with order ETA’s
• Order entry using an in-house system
• Invoice queries
• Mailbox management
• Liaising with internal and external departments
• Providing a high level of customer service

Skills:

• GCSE (or equivalent ) in Maths and English
• Able to work well on own initiative or as part of a team
• Proficient with MS Office
• Able to prioritise and organise a busy workload
• Methodical and structured organization skills
• High level of oral, written and interpersonal communication skills
• Previous Customer Service Experience

Keywords: Customer Service, Client Advisor, Inbound, Outbound, Call Centre, Contact centre, Advisor, Admin