Start Date: November

Location: Manchester City Centre (1st 3 weeks based near Salford Quays)

Hours: 39 hpw between 7.30am and 7.30pm, 3 weekends in 6  

Excellent opportunity if you are looking to get into a Customer Service role. No call centre experience required, as full training is provided. We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service. You will be subject to a criminal record check and 5 years of referencing. 

Job Description:

This is an exciting opportunity to join a global company as an Inbound Customer Service Advisor, supporting business and residential customers via inbound calling.

Responsibilities:

·         Taking inbound calls from businesses and residential properties to book in engineers

·         Booking jobs with engineers

·         Updating jobs in the system

·         Providing an excellent customer service

·         Updating notes in the in-house system

·         Signposting to different teams where required

·         Being a reliable and committed member of the team

 Skills:

·         Excellent communication skills

·         Excellent customer service skills

·         Strong work ethic

·         Good IT skills

·         Promote team spirit