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Customer Service Advisor (Temp to Perm)

  • Location: Manchester
  • Salary: £11.28-£12.82 per hour + holiday pay per hour
  • Job Type:Temporary

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Contact Email: lwaddock@merje.com
  • Expiry Date: 15 October 2021
  • Job Ref: LW/18022

​This is an exciting opportunity for a Customer Service Advisor to join an innovative and forward thinking team. You’ll play a collaborative and pivotal role in coordinating, planning and implementing customer solutions. Working in a fast-paced and varied role at the heart of the business.

Hours: Monday – Friday

Rotating

8am – 4.30pm Week 1

9am-5.30pm Week 2

£11.28-£12.82 per hour + holiday pay

What you’ll do:

• You’ll own the planning and implementation of new customer solutions.

• You’ll initiate and verify orders with the customer ahead of placing orders with 3rd party providers

• Book site visits with the Field Team and manage the end to end delivery of the solution, whilst liaising with the customer throughout and escalating issues where required.

• You’ll collaborate with our technical teams to coordinate equipment and ahead of confirmed installation dates.

Your skills and experience

• Previous Customer Service experience

• Fantastic communication skills, both written and verbal.

• Planning and prioritisation skills, with strong attention to detail.

• A proactive approach to solutions, taking ownership and driving to resolution.

• Well organised and self-motivated team player.