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Customer Service Advisor - Part-time

  • Location

    Andover

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:

    Temporary

  • Salary:

    £9.89 per hour (6 month FTC, with a view to extend or become permanent)

  • Consultant:

    Lucy Waddock

  • Email:

    lwaddock@merje.com

  • Job ref:

    LW/14916

  • Published:

    19 days ago

  • Duration:

    6 month FTC

  • Startdate:

    1st October 2018

Hours:                  Evenings 6pm – 11pm (inc one Sat and one Sun per month)

                                Training (Mon – Fri) 3pm -8pm for first three weeks

Salary:                  £9.89 per hour (6 month FTC, with a view to extend or become permanent)

 

Job Description:

This is an inbound customer service role within the financial services sector based in Andover

We are looking for candidates who are passionate about delivering results and exceptional customer service. As this role is telephony based, you will need to be an excellent communicator with a polite and friendly telephone manner. This role is a varied role, providing a great opportunity for someone looking to enhance their skills further.

You will be enthusiastic, have excellent customer services skills and feel passionate about putting the customer first, the rewards are certainly worth it.

Backgrounds to Consider: Retail, hospitality, call centre, sales, customer service, graduates, inbound, outbound

Duties and Responsibilities:

  • Taking inbound calls from customers with financial queries
  • Logging information accurately on the in-house system
  • Providing excellent customer services
  • Achieving SLA’s and following correct DPA policies
  • Listening to customers and dealing with their queries efficiently and professionally
  • Identifying any vulnerable customers and dealing with them empathetically
  • Dealing with customers politely, with respect and patience

Skills you’ll need:

  • The desire to succeed
  • Fantastic work ethics and a brilliant attitude
  • Be able to listen – even if the issue is hard to listen to
  • Love talking to people and have a knack for understanding their needs
  • Enjoy being part of a team but still have the drive to work on your own initiative
  • Good customer service experience

Benefits:

  • Very Competitive salary
  • Bonus scheme
  • 21 days’ holiday plus Bank holidays
  • Healthcare plan
  • Pension
  • Career development
  • Full training

If you are offered a position with this company, it will be a conditional offer, subject to passing strict vetting checks, including: criminal record check, credit check, fraud check and 5 years reference checks to cover all gaps in employment