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Customer Service Advisor –3 Days per week

  • Location: Sutton Coldfield
  • Salary: £19,844.59 Pro Rata’d per year
  • Job Type:Permanent

Posted 4 months ago

  • Sector: Customer Contact
  • Contact: Mandy Thompson
  • Contact Email: mthompson@merje.com
  • Start Date: ASAP
  • Expiry Date: 20 July 2021
  • Job Ref: MT/16642M

Salary:                  £18,436.07 + £2,204.15 Flexible shift Supplement -  £20640

Start Date:          ASAP

Location:             Sutton Coldfield

Hours – 36 hours per week, 3 days a week

Working days – Saturday, Sunday & Monday

Shifts – Week 1 – 08:00 – 20:00

              Week 2 – 09:00 – 21:00

              Week 3 – 09:00 – 21:00

              Week 4 – 10:00 – 22:00

Training:              4 weeks training is FULL TIME, (Mon-Fri, 9am-5pm) so you must be able to commit to this

Job Description:

Are you looking for a role that provides a perfect work life balance?

Do you want to work for a company that provides full training?

Are you passionate about providing excellent customer service?

If you answered "yes" to the above questions, look no further for an amazing part time customer service job in Sutton Coldfield!

We are looking for friendly, reliable and empathetic customer focused individuals to join our customer service family.  As a Customer Service Advisor, you will join a multi-skilled team providing customer services on a rota-basis within the Client Service Centre.  Working just 3 shifts per week, allowing that all important work-life balance.

Responsibilities:

  • You will respond to high volume inbound calls from client contacts, regarding highly emotive queries which should be dealt with empathy and understanding
  • You will be able to secure client sales from inbound enquiries resulting from marketing campaigns
  • You will provide administrative support for our existing client database
  • Resolve customer concerns, queries &/or problems
  • You will be able to manage multiple tasks to achieve the best outcome
  • You will provide the customer with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction

You:

  • Strong work ethics and reliability is a must!
  • Ability to establish rapport with clients and colleagues
  • A desire to exceed in delivering exceptional customer service at every opportunity
  • Enthusiastic with a ‘Can Do’ attitude
  • Highly motivated to respond to and resolve customer enquiries
  • Great team player
  • Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency)
  • Ability to be flexible with shift patterns and overtime working
  • Professional and business-like in approach
  • Excellent customer service skills

 

Keywords: Customer Service, Client Advisor, Inbound, Outbound, Call Centre, Contact centre, Advisor, part time, part-time, inbound, retail, customer advisor, customer service adviser