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Customer Service Advisor – Nights

  • Location: Sutton Coldfield
  • Salary: £23459 per year
  • Job Type:Permanent

Posted 30 days ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 21 August 2022
  • Job Ref: LW/19352

Hours: 36 Hours Per week

Shifts: 4 on 4 off - 10pm - 8.30am

Start Date: 25th August

Overall Purpose:

As a Customer Service Advisor, you will be part of a friendly, professional and multi-skilled team providing a professional service. You will respond to high volume inbound calls with sensitivity and empathy.

Specific responsibilities as a Customer Service Advisor will include, but will not be limited to:

• Resolving client queries and concerns by clarifying information, researching answers and alternative options, implementing solutions or escalating unresolved problems

• Managing multiple tasks whilst supporting the delivery of the highest standards of client service

• Providing the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction

• To be a success within this role you will need to have a passion for providing excellent customer service as well as the ability to work within a fast paced environment

• Exceptional listening and telephone communication skills are essential as well as being able to build client relationships in a friendly yet approachable manner, finally you will need to have basic IT skills and an adaptable approach to meet client needs.

Key Responsibilities

• You will demonstrate compassion, respect, openness and care in line with client Core Values at all times.

• You will apply your training at every opportunity.

• You will adapt your approach, behaviour and communication style to meet the clients’ specific needs – demonstrating understanding, patience and empathy where appropriate

• You will maintain your knowledge of the client, Affinity & Business Partner products, services and the procedures that complement them by ensuring you are up to date with all training events/briefings.

• You will resolve client concerns, queries &/or problems by clarifying issues; researching and exploring answers and alternative options; implementing solutions; escalating unresolved problems

• You will ensure that the accuracy of your work is at the highest level.

• You will be able to manage multiple tasks to achieve the best outcome and support delivery of the highest standards of client service.

• You will represent the CSC professionally and courteously when communicating with client branches.

• You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction.

Person Specification:

• Has a desire to provide a compassionate and professional service to clients with sensitive queries

• Can demonstrate flexibility and the ability to adapt quickly to changing priorities

• Is passionate about delivering exceptional service whilst achieving targets

• Can demonstrate attention to detail

• Enjoys working as part of a team

• Can manage their own workload effectively