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Customer Service Advisor

  • Location: Cardiff
  • Salary: £23,000 per year
  • Job Type:Permanent

Posted 23 days ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 08 December 2022
  • Job Ref: LW/19748 C

​£23000 + annual bonus

We have a fantastic opportunity to join a Customer Care Team, managing customer contacts both offline (telephone) and online (e-mail and Live Chat) servicing our customer and Business Partner products.

Key Responsibilities

• To effectively handle inbound calls and accurately record the outcome of each contact

• To manage customer service enquiries through email and live chat in line with our customer service goals

• To support the Sales Department in taking overflow sales calls if required

• Learn and develop skills to progress through each area of the Customer Care Team

• Be a customer champion and feedback on processes, policies, products that can help the business improve

• Take an active part in team and operational meetings and contribute to the development and success of the Company

Person Specification

• Experience within a Call Centre environment in a similar role.

• Experience in dealing with Customer complaints both verbal and written is desirable.

• Use of Live Chat or a similar system is desirable.

• Excellent communication skills, both written and verbal.

• Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction.

• Professional telephone manner.

• Attention to detail with focus on achieving first time quality.

• Competent level in Excel, Word, and Internet.

37.5 Hours per week – Shift between 8.30am-8pm

2 weekends in 4


•32 days holiday (increasing with length of service)

•Pension contribution

•Excellent opportunity for progression

•Performance based bonus

•Paid training

•Healthcare plan

•Store discounts

•Christmas & Summer events

•Awards ceremonies

•EAP – Wellbeing programme

•Health cash plan

•Death in service x4 salary

•Performance related bonus

•Cycle to work

•Tech scheme

•Loyalty and reward scheme

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.