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Customer Service Advisor

  • Location: Prescot
  • Salary: £18,200 per year
  • Job Type:Permanent

Posted over 1 year ago

  • Sector: Front-Line Talent
  • Contact: Sally Cordwell
  • Expiry Date: 23 October 2022
  • Job Ref: SC/19258

​Hours: 36.4 hours per week – Shifts between 8am-9pm Monday-Friday, 8am-8pm Sat, 8am-6pm Sun.

Hybrid working available once fully trained

Overall Purpose:

An exciting opportunity for a Customer Service Advisor to join a friendly and professional team, providing excellent service. Working for a family run business, we are looking for people with an excellent telephone manner that love to put the customer first.

The Role

• Handle customer telephone orders and enquiries

• Up-selling, offering additional products to customers

• Support team members and share knowledge

• Identify potential issues from customer feedback and highlight to Team Manager

• Take on additional tasks as and when required to support the business

About You

• Excellent customer service skills

• Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s

• Keep within agreed absence levels

• Maintain excellent punctuality

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