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Customer Service Advisor

  • Location: Prescot
  • Salary: £18,200 per year
  • Job Type:Permanent

Posted 12 months ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 23 October 2022
  • Job Ref: LW/19258 P

​Hours:36.4 hours per week – Shifts between 8am-9pm Monday-Friday, 8am-8pm Sat, 8am-6pm Sun.

Hybrid working available once fully trained

Overall Purpose:

An exciting opportunity for a Customer Service Advisor to join a friendly and professional team, providing excellent service. Working for a family run business, we are looking for people with an excellent telephone manner that love to put the customer first.

The Role

•Handle customer telephone orders and enquiries

•Up-selling, offering additional products to customers

•Support team members and share knowledge

•Identify potential issues from customer feedback and highlight to Team Manager

•Take on additional tasks as and when required to support the business

About You

•Excellent customer service skills

•Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s

•Keep within agreed absence levels

•Maintain excellent punctuality