This is an exciting opportunity for an experienced Customer Service Advisor to join a dynamic and growing business.

The role:

To act as the first point of contact for inbound calls from businesses
Prioritise all incoming calls and emails ensuring they are passed to the correct members of staff, dealing with issues directly as set out by the Customer Services Supervisor.
Ensure customer queries are resolved within specific timescales.
Process customer Agreements, ensuring that the customer accounts and payment details are set up within specified deadlines.
Maintain an effective filing system for the Contract Agreements
Liaise with internal and external management team

Skills:

Able to work in a versatile and changing environment
An appreciation of Customer Services and Account Management
Good organisation skills
Good Microsoft Office computer skills (e.g. Word, Excel, PowerPoint, e-mail)
Good interpersonal skills
Concern for accuracy and ability to meet tight deadlines
Good written and verbal communication skills, both in person and on the telephone
Proactive in achieving results
People Skills
Diligent, dependable and resilient
Able to work well as part of a team as well as individually
Able to process large quantities of data quickly & accurately

Benefits:

Bonus scheme