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Customer Service Advisor

  • Location: Manchester
  • Salary: 23500 per year
  • Job Type:Permanent

Posted 11 days ago

  • Sector: Front-Line Talent
  • Contact: Melissa Hughes
  • Contact Email: mhughes@merje.com
  • Expiry Date: 14 July 2022
  • Job Ref: MH/19185

​What you will do

Providing world-class Customer Service via e-mail, portals and other communication channels both internally and externally for our Key Accounts. Building relationships with both direct customers, FM companies and National account managers.

The role

• To deliver an extremely professional, efficient and accurate customer service to our key accounts

• Strong sense of urgency, follow-through and attention to detail

• Problem solving ability

• Calm, resilient and flexible with experience in a fast paced service environment

• Experienced Microsoft Office, especially Excel.

• Use of various portal to update clients

• Produce daily reports

• Manage organize and prioritise workload in high demand

What we look for

• Ability to plan and prioritise workloads

• Ability to multi-task and work in a dynamic environment/adjust to change quickly

• Good interpersonal and communications skills

• Computer proficiency with the ability to handle multiple PC applications at once

• Strong sense of urgency, follow-through and attention to detail

• Problem solving ability

• Calm, resilient and flexible with experience in a fast paced service environment

• Experienced Microsoft Office, especially Excel.

Shifts between 7am-7pm

39 Hours

1 weekend in 8