Customer Service Advisor
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Location
Salford
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Discipline:
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Job type:
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Salary:
£10.38 per hour
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Consultant:
#
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Email:
lwaddock@merje.com
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Job ref:
LW/15309
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Published:
almost 2 years ago
This is an interesting and varied role consisting of 4 service areas including;
- Concierge – you will be answering queries from visitors trying to gain access into buildings
- Repairs Support Admin – replying to text messages and emails from customers with written enquiries
- Contact Centre - answering calls from customers who have housing enquiries
- Reception – covering reception from time to time
Some of your daily tasks will consist of:
- Deal with customer enquiries relating to
- Repairs,
- Housing Applications,
- Income Management (Including Basic Benefits Advice),
- Anti-Social Behaviour,
- Caretaker Requests,
- Security,
- General Tenancy Related Matters
Engage with a number of different stakeholders to ensure a “one team approach” to the delivery of performance standards and business objectives:
- Customers
- Operatives & Contractors
- Internal colleagues
- Partner Agencies
- Deliver performance to agreed KPIs including customer satisfaction standards.