W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nzxjqzs9qcgcvam9ilwjhbm5lci5qcgcixv0

Customer Service Advisor

  • Location

    Salford

  • Discipline:

    Customer Contact

  • Job type:

    Permanent

  • Salary:

    £10.38 per hour

  • Consultant:

    #

  • Email:

    lwaddock@merje.com

  • Job ref:

    LW/15309

  • Published:

    2 months ago

This is an interesting and varied role consisting of 4 service areas including;

  • Concierge – you will be answering queries from visitors trying to gain access into buildings
  • Repairs Support Admin – replying to text messages and emails from customers with written enquiries
  • Contact Centre - answering calls from customers who have housing enquiries
  • Reception – covering reception from time to time

Some of your daily tasks will consist of:

  • Deal with customer enquiries relating to
  • Repairs,
  • Housing Applications,
  • Income Management (Including Basic Benefits Advice),
  • Anti-Social Behaviour,
  • Caretaker Requests,
  • Security,
  • General Tenancy Related Matters

Engage with a number of different stakeholders to ensure a “one team approach” to the delivery of performance standards and business objectives:

  • Customers
  • Operatives & Contractors
  • Internal colleagues
  • Partner Agencies
  • Deliver performance to agreed KPIs including customer satisfaction standards.