This is an interesting and varied role consisting of 4 service areas including;

• Concierge – you will be answering queries from visitors trying to gain access into buildings
• Repairs Support Admin – replying to text messages and emails from customers with written enquiries
• Contact Centre - answering calls from customers who have housing enquiries
• Reception – covering reception from time to time

Some of your daily tasks will consist of:

• Deal with customer enquiries relating to
• Repairs,
• Housing Applications,
• Income Management (Including Basic Benefits Advice),
• Anti-Social Behaviour,
• Caretaker Requests,
• Security,
• General Tenancy Related Matters

Engage with a number of different stakeholders to ensure a “one team approach” to the delivery of performance standards and business objectives:

• Customers
• Operatives & Contractors
• Internal colleagues
• Partner Agencies
• Deliver performance to agreed KPIs including customer satisfaction standards.