Customer Service Advisor

Duration:  Temporary with a view to go permanent

Hours: 36 hours a week on a shift pattern basis anywhere between 8am – 9pm Monday to Friday including Saturdays which are 9am – 5pm. (approximately one week of late shifts in every 5 weeks and one Saturday in 6 weeks)

Start Date:  ASAP

Job Description:  

This is an interesting and varied role consisting of 4 service areas including:

  • Concierge – you will be answering queries from visitors trying to gain access into buildings
  • Repairs Support Admin – replying to text messages and emails from customers with written enquiries
  • Contact Centre - answering calls from customers who have housing enquiries
  • Reception – covering reception from time to time

Some of your daily tasks will consist of:

Dealing with customer enquiries relating to:

  • Repairs,
  • Housing Applications,
  • Income Management (Including Basic Benefits Advice),
  • Anti-Social Behaviour,
  • Caretaker Requests,
  • Security,
  • General Tenancy Related Matters

Engage with a number of different stakeholders to ensure a “one team approach” to the delivery of performance standards and business objectives:

  • Customers
  • Operatives & Contractors
  • Internal colleagues
  • Partner Agencies         

Deliver performance to agreed KPIs including customer satisfaction standards.

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.