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Customer Service Administrator

  • Location: United Kingdom
  • Salary: £21,000 per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Joanne Sanderson
  • Expiry Date: 25 June 2022
  • Job Ref: JS/17592

Purpose of the role:

A fantastic opportunity for self-motivated individuals to join our business working a hybrid role after 16 weeks of training.

If you are a skilled administrator with fantastic customer service and organisational skills, with a professional and confident manner who would like to enter and progress with the legal profession, this role may be for you.

Full training and support will be given, and every day will be varied.

You will liaise with clients, brokers, and lenders, helping to ensure that everything is in place to complete a re-mortgage application.

Key Responsibilities:

• Accurately input data onto a case management system.

• Logging of mail and other documents.

• Liaise with lenders, mortgage brokers, solicitors and other third parties.

• Dealing with case enquiries by telephone and email.

• Ensuring detailed telephone notes are maintained throughout the transaction.

• Working from a task list; following up prompts and action accordingly.

• Checking and assessing legal information and documents in line with agreed processes.

• Obtaining redemption statements and carrying out pre-completion searches.

• Assisting with carrying out completions.

• Dealing with post-completion queries.

• General housekeeping filing and administration.

• Ensure compliance with company policy.

• Any other duties as required by the business.

What you’ll need:

• A good general education to A-Level or equivalent

• Strong IT skills

• Office experience in a customer service role or similar

• Strong organisational skills with ability to prioritise effectively

• An eye for detail

• Strong communication skills – written and verbal

Excellent time management skills with ability to work at pace in a high-volume environment is essential

To discuss the role in greater detail please contact Jo Sanderson on 07866 374330 or send through your CV to

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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