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Customer Service Advisor

  • Location: Stoke-on-Trent
  • Salary: c £19,000 pa per year
  • Job Type:Permanent

Posted 2 months ago

  • Sector: Customer Contact
  • Contact: Kristina Abejuro
  • Contact Email: kabejuro@merje.com
  • Expiry Date: 06 June 2021
  • Job Ref: KA/17539

Salary: Circa £19k + Benefits

Hours: 37.5 Hours Per week 

Shifts:  Between 8.30am -5.30pm Mon – Fri – No Weekends!

Start Date: 28th June 2021 – Interview Wednesday 2nd June

Overall Purpose:    

  • This is an exciting opportunity to join a vibrant team of Customer Service Advisors who are enthusiastic and passionate in providing excellent service.  Our client provides a fun and sociable working environment with excellent training and progression opportunities.

 

Key Responsibilities

Customer Service Advisor

  • The Customer Service Advisor will provide a best in class telephony/online digital service offering to our business customers delivering ‘Right First Time’ approach and great customer outcomes in line with our company values
  • To hold good quality conversations with our customers, across a variety of platforms ensuring the customer is at the heart of every action taken
  • To ensure all enquiries are handled in an efficient and customer focused way, providing the customer with a friendly and professional service and accurately recording content of all customer interactions for future reference on their account. 
  • To identify, acknowledge and record customer dissatisfaction and complaints and escalate to Team Leader if unable to resolve
  • To Identify opportunities and drive improvements and efficiencies within operational processes, with the aim to improve service delivery and the overall customer journey

Experience

  • Exceptional interpersonal communication skills both verbal and written
  • Ability to accurately record customer issues/conversations accurately on the relevant system
  • Demonstrate strong negotiation and influencing skills to achieve customer and business focussed outcomes
  • Be able to manage role responsibilities with minimal supervision, identifying the need for support when required
  • Motivated, energetic, driven work ethic, organised, compassionate and flexible with a ‘can-do’ attitude
  • Ability to work in a fast-paced, target focused environment and deliver personal and team objectives
  • Confident, responsive and resilient: able to handle challenging conversations and support customers who need extra support
  • Solid working knowledge of Microsoft office
  • GCSE Grade C or above in English