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Customer Service Advisor

  • Location: Derbyshire
  • Salary: £20,000 - £26,000 per year
  • Job Type:Permanent

Posted 20 days ago

  • Sector: Customer Contact
  • Contact: Connor Partridge
  • Contact Email: cpartridge@merje.com
  • Expiry Date: 12 December 2021
  • Job Ref: CP/18309

Customer Service Advisor

£20,000-£26,000

Full time / permanent

Flexible Monday-Sunday 8am-6pm (Occasional weekends)

Derby

Have you got a background working within customer service and you just simply enjoy helping customers?

Are you looking for a role where you will be rewarded for helping people?

If so, we are actively searching for multiple Customer Service Advisors to join a very reputable and successful business located in Derby. This is your chance to begin working for a global business, a brand that has offices all across the globe. They are offering very exciting and rewarding career opportunities, you will be working for a company that is a true leader within its sector and has won several awards due to their continued success.

What will I be doing as a Customer Service Advisor?

·         Dealing with inbound calls from customers and communicating via webchat and email.

·         Present a professional telephone manner, build a rapport with the customer and ensure all customers are taken on a world class customer journey

·         Deal with difficult customers efficiently, handle customer objections and listen to the customer’s needs

·         Work collaboratively in your team to wield success collectively

·         Push yourself to achieve or even exceed set targets

·         General administration, email correspondence & data inputting for every piece of communication with the customers you deal with

 

Customer Service Advisor Benefits:

  • Amazing progression opportunities – 79% of senior roles came from this position

  • Fully paid training

  • Achievable & realistic monthly bonus

  • 29 days’ holidays plus 1 day for every year’s service

  • Health care plan

  • Brand new state of the art working environment with an onsite cafe

  • Fortnightly pay

  • Free parking

  • Pension scheme

  • Discounts on retail brands