​Customer Service Advisor

Full time / permanent

Monday - Friday

Leeds

£20,000 + annual bonus

Are you passionate about delivering a world class customer service?

Do you want to join a business that is growing and offering excellent opportunities for progression?

Originally founded in Leeds over 100 years ago our client specialise in the manufacturer of bespoke timber furniture. At present, they currently employ over 150 permanent staff across two large sites in Leeds, their business has retained its heritage as a proud UK manufacturer and continues to flourish. The company is now committed to an ambitious 5-year vision with plans to double its turnover and re-define and strengthen its position as the brand leader across all its market sectors.

Customer Service Advisor Responsibilities:

Taking ownership of inbound customer calls and service enquires by phone, email and webchat

Direct contact with customers, resolving each query and delivering customer excellence

Using our internal IT systems to resolve sales and customer service queries

Supporting the team to meet customer demand

Understanding customer requirements to provide accurate quotes in a timely manner

Deliver a VIP service through customer interaction

Customer Service Advisor Benefits:

Structured induction and training plan

Ongoing coaching and development with regular one-to-one interaction

Regular performance reviews

Be part of an expanding Contact Centre delivering service excellence

Fun and positive environment with a team mentality

28 days holiday with the option to purchase 5 additional days

Staff Discount across all brands

Free off-site parking

Daily catering onsite

Interested in knowing more about this Customer Service Advisor role?

CLICK APPLY.

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