Customer Service Administrator

Salary:                £23000- £25000 DOE

Location:            Warrington

Hours:                 37.5 Hours Monday – Friday 9am-5pm or 8am-4pm– Option to work from home 3 days per week, once fully trained.

Job Description:

This is an exciting opportunity for a Customer Service Advisor to join a successful customer service team, providing worldwide customer service and support to customers and sales representatives.  You will have a strong administrative background along with a keen eye for detail and a passion for providing an exceptional level of customer service.

Responsibilities:

• Taking incoming calls from customer with product/order enquiries
• Outbound calls to customers and sales representatives with order ETA’s
• Order entry using an in-house system
• Invoice queries
• Mailbox management
• Liaising with internal and external departments
• Providing a high level of customer service

Skills:

• Able to work well on own initiative or as part of a team
• Proficient with MS Office
• Able to prioritise and organise a busy workload
• Methodical and structured organization skills
• High level of oral, written and interpersonal communication skills
• Previous Customer Service Experience