Customer Service Advisor

Hours: 35 hours

Location: Wythenshawe

Shifts over 7 days - with 2 days off

Mon – Thurs Between 8am-8pm

Fri Between 8am – 6pm

Sat -Sun 10am – 6pm           

About the Customer Service Advisor Role:

You’ll be working as part of the Customer Service team based in Wythenshawe Manchester, taking customer enquiries, processing customer orders and checking product availability.

To be successful in the Customer Service Advisor job you must be able to accurately understand the customer’s requirements, process information using your own initiative and prioritise your workload. Being able to work well within a team is crucial and you must possess previous experience of working in a Customer Service role whether that be retail or telephone based.

As Customer Service Advisor your day to day tasks will include:

Dealing with Live Chat, Phone and E-mail queries from Customers.

Processing orders on the in-house computer system.

Checking product availability.

Providing first class service.

Liaising with internal and external departments to ensure the dispatch and delivery of orders.

Outbound calls to existing customers regarding returns or orders.

Upselling to Customers via Live Chat offering suitable alternatives or add ons.

Overseeing the department in the absence of the Manager and Supervisor.

Offering support to the Customer Service Team.

Creating reports from in house systems when required.

About You

If you have retail or sales experience or have worked in Customer Service or as a Call Centre Advisor we want to hear from you! 

Naturally you will have good customer service skills, an excellent phone manner and be comfortable using computers but we will provide you with full training for the internal systems.

Essential Skills and Competencies of the Senior Customer Service Advisor Role:

Excellent customer service skills.

Attention to detail.

Excellent communication skills both written and verbal with customers and co-workers.

Punctual, reliable and a good work ethic.

Pro-active with a “can do” attitude.

Ability to work alone but also within a team.