Customer Service Advisor

This is an interesting and varied role consisting of 4 service areas including;

  • Concierge – you will be answering queries from visitors trying to gain access into buildings
  • Repairs Support Admin – replying to text messages and emails from customers with written enquiries
  • Contact Centre - answering calls from customers who have housing enquiries
  • Reception – covering reception from time to time

Some of your daily tasks will consist of:

Deal with customer enquiries relating to

  • Repairs,
  • Housing Applications,
  • Income Management (Including Basic Benefits Advice),
  • Anti-Social Behaviour,
  • Caretaker Requests,
  • Security,
  • General Tenancy Related Matters

 Engage with a number of different stakeholders to ensure a “one team approach” to the delivery of performance standards and business objectives:

  • Customers
  • Operatives & Contractors
  • Internal colleagues
  • Partner Agencies
  • Deliver performance to agreed KPIs including customer satisfaction standards.