Location: Remote
Hours: 35 Hours per week Monday-Friday Shifts between 8am-8pm
An amazing opportunity to deliver excellent customer service, working from home, with full training and equipment provided.
Our customers are the most important part of our business and as a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.
Role:
•Deal with a wide range of customer service enquires over the telephone
•Respond to customer enquiries via email and any in-house packages to enhance the customer service experience
•Provide accurate and appropriate information to the customer in a timely manner
•Keep confidential records of customer interaction, transactions comments and complaints, using the tools provided
•Comply with company policy and procedures and advocate the company values
•Provide first contact resolution where possible, through ownership of queries and taking the relevant action required. This may include liaising with other departments where needed.
•Play an active role towards departmental KPI’s and company objectives
Skills:
•Clear communication skills both written and verbal
•Excellent listening skills.
•Remain resilient and focused while handling difficult conversations.
•Be able to work in a fast pace environment and under pressure.
•Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.
•Able to use positive and empathic language to influence both internal and external stakeholders.
•Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.
•Responsible for your own time management and adhering to schedule.
•Computer literacy, to be able to navigate multiple company software applications while still actively listening.
•Problem solver using own initiative and take a common sense approach.
•Target driven to achieve your individual KPI’s and objectives
•Be responsible for your own learning (seeking advice, support, help and guidance when required)
Benefits
In addition to our support and training the successful candidate will have access to our full site of benefits:
•26 days holiday (rising to 31 days with length of service)
•Annual bonus subject to group performance
•Excellent pension scheme
•Employee Assistance programme
•Non- contributory life assurance
If you are looking for a challenging and rewarding role with the opportunity to progress, this is an ideal role for you!
Although this is a homeworking contract, you may be required to attend the Sidcup office for training and meetings purposes (on an ad-hoc basis).
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.