Salary: £9.23 (Perm equivalent £18,000.00)

Start Date: ASAP

Location: Outskirts of Manchester (Near Cheetham Hill)

Hours: 37.5 Hours Monday – Friday 8.30 – 5pm (No weekends)

Job Description:

This is an exciting opportunity to work with a global company as a customer service administrator, where responding to customer emails will be approx. 70% of the role and the other 30% will be on the phone to customers and engineers. You will be required to book repairs and maintenance into engineer’s diaries and respond to customer emails in a timely, efficient and polite manner.

Main Responsibilities:

• Booking engineers in via phone (30% of role)
• Contacting customers via email to arrange repair / maintenance of products (70% of role)
• Dealing with customer enquiries via email and phone

Candidate Essentials:

• Excellent Customer Service and organisational skills
• Excellent communication skills both written and verbal
• Able to establish priorities
• Able to work both independently and as part of a team to agreed processes, targets and timelines
• Able to work under pressure
• Computer literate and working knowledge of Microsoft office packages 
• Excellent listening skills with the ability to analyse and problem solve
• Proven experience within a Customer Service, Administrative or Order Processing role

Keywords: Admin, administrator, data input, excel, customer service, scheduling, planning,