Customer Service Administrator – Temporary Contract (with a view to go perm)
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Location
Cheetham Hill
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Discipline:
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Job type:
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Salary:
£9.23 (Perm equivalent £18,000.00)
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Consultant:
#
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Email:
scordwell@merje.com
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Job ref:
SC/16208
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Published:
about 1 year ago
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Startdate:
A.S.A.P
Salary: £9.23 (Perm equivalent £18,000.00)
Start Date: ASAP
Location: Outskirts of Manchester (Near Cheetham Hill)
Hours: 37.5 Hours Monday – Friday 8.30 – 5pm (No weekends)
Job Description:
This is an exciting opportunity to work with a global company as a customer service administrator, where responding to customer emails will be approx. 70% of the role and the other 30% will be on the phone to customers and engineers. You will be required to book repairs and maintenance into engineer’s diaries and respond to customer emails in a timely, efficient and polite manner.
Main Responsibilities:
- Booking engineers in via phone (30% of role)
- Contacting customers via email to arrange repair / maintenance of products (70% of role)
- Dealing with customer enquiries via email and phone
Candidate Essentials:
- Excellent Customer Service and organisational skills
- Excellent communication skills both written and verbal
- Able to establish priorities
- Able to work both independently and as part of a team to agreed processes, targets and timelines
- Able to work under pressure
- Computer literate and working knowledge of Microsoft office packages
- Excellent listening skills with the ability to analyse and problem solve
- Proven experience within a Customer Service, Administrative or Order Processing role
Keywords: Admin, administrator, data input, excel, customer service, scheduling, planning,