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Customer Service Administrator

  • Location: Manchester, United Kingdom
  • Salary: £24,000 pa per year
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Front-Line Talent
  • Contact Email: mthompson@merje.com
  • Expiry Date: 28 August 2021
  • Job Ref: MT/17794M

Salary: £24k

Start Date:ASAP

Location: Wythenshawe

Hours:Mon – Fri, 9am – 5pm (No weekends)

The Role:

Working for an import / export company in preparation for Brexit. Ensuring customers are prepared for Brexit and making sure any queries are resolved in an efficient and timely manner. This role is 50% admin based and 50% phone based, so you will be a good communicator both verbally and in writing.

Responsibilities:

·         Assisting and supporting customers to process the shipping of their products

·         Chase customers for missing documents, information and commercial invoices

·         Ensure orders are correct and resolve any issues with the customer

·         Dealing with customs and Brexit related queries with the customer

·         Enter correct details into the in-house system

Skills:

·         Experience within customs / logistics / import / export would be advantageous

·         Excellent organisational skills are essential

·         Excellent time keeping and attendance record

·         Strong work ethics

·         High competency level of computer and software skills including excel

·         Methodical approach to work

·         Team player

 

Keywords: Admin, administrator, admin, administrator, customer service, import, export, customer admin, customer service administrator, inbound, call centre, office work, contact centre