Customer Service Account Manager

37.5 hours per week, Mon – Fri, (working hours TBC)

Role Overview:   This role is managing a portfolio of accounts, as the company’s face to customers, you will require great communication skills, enjoy dealing with customers, working in a team environment and have a passion for support and service. This role is to drive customer satisfaction and offer one local point of contact to customers. This role will be based in a warehouse and you will work closely with the Warehouse Team.

Duties & Responsibilities (these include but are not limited to):

  • Management of all Customers requests related to Inbound and Outbound warehouse activities in a timely and professional manner
  • Develop trusted relationship to drive customer satisfaction
  • Proactive order management (EDI error report + manual entry when needed)
  • Claims management (record, investigation, fix and close)
  • Communicate proactively to customer about any delay of delivery or in case of Inventory discrepancy all about order status
  • Interface between Warehouse Operation and Customers
  • Organisation and supervision of warehouse special services (control request, repacking…)
  • Work closely with the back office function in India making sure role and responsibilities are well defined and processes are lean
  • Proactive communication of status of Customer Service activities to PV Leadership on regular basis