Customer Complaints Advisor

Hours: Monday – Friday Flexible 8-4, 9-5, 10-6

Hybrid following probation (2 days office based)

Salary: £22000

We have a fantastic opportunity for a motivated and customer focused individual to join a Complaints Management Team as a Customer Complaints Advisor.

As a Customer Complaints Advisor within our online retail operation, you will take ownership of your customers’ dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future trading relationship. You will ensure that you achieve fair outcomes and ensure you adhere to our regulatory responsibilities.

What we are looking for:

Timely resolution of all complaints and queries raised by our customers via phone, email/letter or webchat
Exploring all aspects of the customers complaint to establish and fully understand the root cause
Develop key working relationships with your colleagues to help you achieve the right outcome for the customer
Ensuring the effective management of complaints in line with regulatory bodies
Writing bespoke final response letters and/or emails to the customer
Recording complaint details accurately on all relevant systems and databases

Your Experience

Experience dealing with customers
Working in a challenging environment where you are focused on achieving objectives
Excellent communication and ability to influence customer
Able to deal with customers in an empathetic manner while achieving desired outcome
Ability to work effectively as part of a team

What We Can Offer You:

Incredible colleague discount
Hybrid working! Enjoy working in the comfort of your own home and also with your team in our vibrant office in the heart of Manchester (After 3 months)
Annual bonus scheme
Monday – Friday (No weekends)
32 days holidays including bank holidays with the option to buy an additional 10 over the year
Company pension
Life Assurance and Private Medical Insurance
Local restaurant discounts across Manchester’s Northern Quarter