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Customer Complaints Advisor

Posted 5 days ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Contact Email:
  • Contact Phone: 0161 883 2740
  • Expiry Date: 13 April 2023
  • Job Ref: LW10089

Customer Complaints Advisor

Hours: Monday – Friday Flexible 8-4, 9-5, 10-6

Hybrid following probation (2 days office based)

Salary: £22000

We have a fantastic opportunity for a motivated and customer focused individual to join a Complaints Management Team as a Customer Complaints Advisor.

As a Customer Complaints Advisor within our online retail operation, you will take ownership of your customers’ dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future trading relationship. You will ensure that you achieve fair outcomes and ensure you adhere to our regulatory responsibilities.

What we are looking for:

  • Timely resolution of all complaints and queries raised by our customers via phone, email/letter or webchat
  • Exploring all aspects of the customers complaint to establish and fully understand the root cause
  • Develop key working relationships with your colleagues to help you achieve the right outcome for the customer 
  • Ensuring the effective management of complaints in line with regulatory bodies
  • Writing bespoke final response letters and/or emails to the customer
  • Recording complaint details accurately on all relevant systems and databases

Your Experience

  • Experience dealing with customers
  • Working in a challenging environment where you are focused on achieving objectives
  • Excellent communication and ability to influence customer
  • Able to deal with customers in an empathetic manner while achieving desired outcome
  • Ability to work effectively as part of a team

What We Can Offer You:

  • Incredible colleague discount
  • Hybrid working! Enjoy working in the comfort of your own home and also with your team in our vibrant office in the heart of Manchester (After 3 months)
  • Annual bonus scheme
  • Monday – Friday (No weekends)
  • 32 days holidays including bank holidays with the option to buy an additional 10 over the year
  • Company pension
  • Life Assurance and Private Medical Insurance
  • Local restaurant discounts across Manchester’s Northern Quarter