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Credit Hire Litigation Handler

Your new role:

  • To monitor the progress of assigned files from solicitor appointment to resolution.
  • To understand the service level agreement in place with solicitor assigned to file,
  • liaising and chasing as needed to ensure delivery.
  • To deliver individual targets to support the departments effective timely recovery of
  • debt.
  • To assist fellow team members with legal / procedural queries
  • To effectively manage the relationship between client and the Panel Solicitors.
  • To ensure effective communication with Solicitors to produce weekly file updates and
  • prompt notification of insurers response to deadlines and court outcomes.
  • To deliver individual targets set re timescales of solicitor acknowledgement negotiated
  • settlement or initiated action, and percentage of actual recovery.
  • To identify shortfalls in service level agreement, reporting repetition, serious or
  • unresolved issues to Team Leader.
  • To monitor and prioritise incoming emails and post, communicating where necessary,
  • bringing urgent matters to the attention of the team leader.
  • To acknowledge and act upon basic Solicitor and court correspondence.
  • To maintain regular progress updates with Team Leader, presenting overview of file
  • status and proactively make recommendations on issues identified.
  • To conduct additional/alternative work as assigned by Team Leader to cover
  • absenteeism or facilitate the smooth running of the department to achieve targets
  • Observing and complying with GDPR
  • Achievement of set objectives
  • Carry out reasonable tasks as requested by your line Manager.

What we would like from You:

  • Demonstrable experience in a similar role
  • Demonstrable experience in Civil Litigation preferably RTA
  • Experience within the insurance industry ideally motor insurance
  • Demonstrable understanding of litigation process and court proceedings
  • Experience of using Proclaim an advantage
  • Clear verbal communication skills, persuasive and assertive
  • The ability to prioritise recognising importance and urgency
  • Clear verbal communication skills, persuasive and assertive
  • Good written communication skills, capturing a clear logical summary of situations
  • Proven judgment and decision making skills including problem solving
  • Ability to demonstrate commercial awareness
  • Detail conscious
  • Excellent interpersonal and influencing skills
  • Adaptable, tenacious self-starter who is results orientated
  • Able to work on own initiative as well as support team and departmental goals and
  • objectives
  • Demonstrable experience of achieving against targets
  • IT Literate, demonstrable experience of using in house computer systems
  • Results driven and tenacious
  • Demonstrate behaviour in line with Company values; Inspired to Innovate, Always
  • Respectful, Fully Accountable

 

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful