Your new role:
- To monitor the progress of assigned files from solicitor appointment to resolution.
- To understand the service level agreement in place with solicitor assigned to file,
- liaising and chasing as needed to ensure delivery.
- To deliver individual targets to support the departments effective timely recovery of
- debt.
- To assist fellow team members with legal / procedural queries
- To effectively manage the relationship between client and the Panel Solicitors.
- To ensure effective communication with Solicitors to produce weekly file updates and
- prompt notification of insurers response to deadlines and court outcomes.
- To deliver individual targets set re timescales of solicitor acknowledgement negotiated
- settlement or initiated action, and percentage of actual recovery.
- To identify shortfalls in service level agreement, reporting repetition, serious or
- unresolved issues to Team Leader.
- To monitor and prioritise incoming emails and post, communicating where necessary,
- bringing urgent matters to the attention of the team leader.
- To acknowledge and act upon basic Solicitor and court correspondence.
- To maintain regular progress updates with Team Leader, presenting overview of file
- status and proactively make recommendations on issues identified.
- To conduct additional/alternative work as assigned by Team Leader to cover
- absenteeism or facilitate the smooth running of the department to achieve targets
- Observing and complying with GDPR
- Achievement of set objectives
- Carry out reasonable tasks as requested by your line Manager.
What we would like from You:
- Demonstrable experience in a similar role
- Demonstrable experience in Civil Litigation preferably RTA
- Experience within the insurance industry ideally motor insurance
- Demonstrable understanding of litigation process and court proceedings
- Experience of using Proclaim an advantage
- Clear verbal communication skills, persuasive and assertive
- The ability to prioritise recognising importance and urgency
- Clear verbal communication skills, persuasive and assertive
- Good written communication skills, capturing a clear logical summary of situations
- Proven judgment and decision making skills including problem solving
- Ability to demonstrate commercial awareness
- Detail conscious
- Excellent interpersonal and influencing skills
- Adaptable, tenacious self-starter who is results orientated
- Able to work on own initiative as well as support team and departmental goals and
- objectives
- Demonstrable experience of achieving against targets
- IT Literate, demonstrable experience of using in house computer systems
- Results driven and tenacious
- Demonstrate behaviour in line with Company values; Inspired to Innovate, Always
- Respectful, Fully Accountable
Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful