Your new role:

To handle motor claims and manage the credit hire aspect on behalf of our high net worth clients within our Performance Car Hire Department

Key Accountabilities:

• Deal with hire referrals from receipt to off hire.
• Reporting claims to insurers, arranging inspections, chasing authorisation for repairs and monitoring repairs.
• Handle incoming enquires from clients, insurers and other third parties in a professional manner.
• Ensure all data recorded is factually & grammatically correct and meets agreed SLA’s.
• Liaising with brokers, insures and other agents
• Promotion of our in-house claims service to clients
• Liaise with the legal team on any liability issues

Duties:

• Manage the FNOL process with the client to determine the most appropriate course of action.
• Understand the claims journey as to actions required
• Manage the repair process with the approved repair network where appropriate
• Review repair progress in line with the ABI GTA
• Provide updates to third party insurers where necessary
• Deliver third party intervention services
• Liability assessment
• Action and authorise payments to service providers
• Undertake any other duties as necessary

Skills required:

• Clear confident telephone manner
• Strong communication & interpersonal skills
• Commercial awareness

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.