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Credit Controller

  • Salary: 22-25000 per year
  • Job Type:Permanent

Posted 11 months ago

  • Sector: Finance & Audit
  • Contact: Gemma Cardew
  • Contact Email: gcardew@merje.com
  • Contact Phone: 0161 883 2816
  • Expiry Date: 24 May 2023
  • Job Ref: GC/10255

** £25,000 Basic + Bonus + 30 days holiday + benefits **

** 2 days office (city centre) 3 days working from home **

As a Credit Controller you will provide a first class credit control and ledger management service for our Full Service client base, whilst maintaining a focus on risk management. You will also act as an ambassador of the organisation's promises - be deeply invested, value our differences, build trust not territory, always do the right thing, have courage and stay curious.

What your role will involve:

  • To collect all overdue monies using a variety of collection methods (telephone, email or letter) for our invoice finance clients.

  • Manage legal processes including instruction of Letters before action and preparation of cases to take further action to judgement. 

  • To maintain contact with clients and debtors in order to rectify problems and to ensure that memo lines are updated with current information and that ledgers are maintained in a clean state.

  • Provide monthly update to clients by sending a detailed dashboard in standard form

  • Ensure that invoices are disputed and funding limits withdrawn when applicable, thus controlling our bad debt risk and maximizing our security

  • Resolution of disputes considering risk to business while maintaining excellent customer service.

  • Assist with allocation of monies received to allow maximum availability of funds for clients.

  • To complete invoice and balance verifications  

  • Provide a high level of service to ensure client satisfaction and retention

  • To adhere to service level agreements within the business applicable to your role

  • To be a supportive and participative team member and ensure that the duties of the department are covered.

  • To maintain effective communication between Operation team members to ensure that a high level of support and information is available when required (i.e. resolving disputes, problems, security risks)

  • To work collaboratively with your colleagues within Relationship Management, Risk and Operations to ensure effective delivery of client service throughout the life time of the client and ensuring TCF principles are adhered to

Interviews will be 1 stage to discuss CV, skills and experience.

We are only considering candidates with max 1 month notice.

 

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