Contact Centre Sales Advisor
Monday to Friday - 37.5 hours per week / Various shifts between 8am-8pm.
£23,000 with an opportunity to earn a quarterly bonus of £2k pro rata per annum.
Do you want a career within a business that is not driven by profit, but by providing excellent service?
A career within a business that is sustained by a genuine community, with everyone coming together to support each other. A career with an amazing history and a bright future?
We are searching for Contact Centre Sales Advisors, to join an outstanding business within its Membership team, and previous sales experience is desirable.
Contact Centre Sales Advisor Role:
Working on the telephone, you will have the potential and passion to deliver to targets in a dynamic and changing work environment. You'll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.
You will collaborate with Team Managers and Colleagues to recruit new members, optimise sale opportunities, and retain existing members using established sales techniques. To represent the company in a professional and courteous manner with the customer's needs at the heart of all your decision making.
You will speak with new and existing customers handling both inbound and outbound calls (no cold calling) by explaining the benefits of products and services .
In line with company core values, you will promote services using interpersonal skills and training, help potential and existing members to understand the benefits of membership to secure new business and member loyalty.
Take ownership for achieving objectives and KPI's and personal responsibility to act in accordance with the company's vision, and goals.
What we are looking for:
Effective questioning and listening skills.
Enjoy working in a sale driven environment with a focus on quality not quantity.
Self-motivated, professional, and resilient.
Excellent telephone manner and ability to think on your feet.
Enthusiastic, dynamic, and positive attitude.
Strong negotiating and influencing skills.
This role is essential to the successful journey of our members and the future of our outstanding business.
Benefits:
Up to 35 days' holiday including bank holiday
No weekend or bank holiday working
Opportunity for hybrid working
Free corporate membership
Free onsite car parking
Pension with up to 10% employer contributions
Extensive rewards package
Employee assistance program
Excellent training and career progression opportunities
Cycle to work scheme
Supporting local charities
Free onsite gym
A full induction and on-going training will provide you with extensive knowledge and understanding of products.
There is a requirement to attend 3 weeks' full-time training Monday to Friday, 9am-5pm, starting on 2nd October 2023.
You must be available for the whole training period and have no annual leave during this time.
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.