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Contact Centre Claims Advisor

  • Location: York
  • Salary: £23,000 per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Jo Sanderson
  • Expiry Date: 04 October 2022
  • Job Ref: JS/19403 Y

Start date 10th October

​Monday to Friday, 9am - 5pm / 37.5 hours per week

Part time hours will also be considered – 3 full working days / 7.5 hours per week

Do you want a career within a business that is not driven by profit, but by providing excellent service?

A career within a business that is sustained by a genuine community, with everyone coming together to support each other. A career with an amazing history and a bright future?

We are searching for a Contact Centre Claims Advisor, to join an outstanding business. Previous customer service experience is desirable but not essential.

If you are hardworking, confident and thrive off a challenge, we want to hear from you.

Advisor role:

Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great experience.

You will provide guidance and advice about membership, services, payments, and authorising claims.

Being on the front line assisting our members, each call is unique, requiring you to use initiative, apply discretion and work within their mutual ethos.

An active and effective listener who can gather important information in difficult circumstances is a must, whilst complying to policies and procedures to ensure that the principles of TCF are delivered, demonstrating a consistent approach to all interactions.

What we are looking for:

Excellent telephone manner and an ability to adapt to different situations

Enthusiastic, passionate, and positive

Self-motivated and resilient

Enjoy working to KPI’s and take ownership for achieving company objectives

Experience of working in a customer service or claims environment

Excellent listening and questioning skills

Strong communication and interpersonal skills

Ability to work under pressure

An empathetic and patient approach with the ability to say ‘no’ in a positive and constructive manner

A desire to succeed and a proven ability to deliver results

Benefits:

Free corporate cash plan

(helps towards Dental, optical and complimentary therapies)

Unlimited access to £500 refer a friend bonus scheme

Opportunity for hybrid working

Free hot drinks/fruit

Employee engagement events

Access to savings at high street retailers

Free onsite car parking

Up to 35 days holiday including bank holidays, with the option to buy and sell annual leave

Pension with up to 10% employer contributions

Excellent training and career progression opportunities

Cycle to work scheme

Opportunities to give back to the community through volunteering

Free onsite gym

Full induction and training will be provided so that you have thorough understanding and knowledge before going live on the phones.

There is a requirement to attend 6 weeks’ training Monday to Friday (9am-5pm), starting on 10th October 2022 and you must be available for the whole period.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.