Monday to Friday, 9am - 5pm / 37.5 hours per week
Part time hours will also be considered – 3 full working days / 7.5 hours per week
Do you want a career within a business that is not driven by profit, but by providing excellent service?
A career within a business that is sustained by a genuine community, with everyone coming together to support each other. A career with an amazing history and a bright future?
We are searching for a Contact Centre Advisor, to join an outstanding business. Previous customer service experience is desirable but not essential.
If you are hardworking, confident and thrive off a challenge, we want to hear from you.
Contact Centre Advisor role:
Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great experience.
You will provide guidance and advice about membership, services, payments, and authorising claims.
Being on the front line assisting our members, each call is unique, requiring you to use initiative, apply discretion and work within their mutual ethos.
An active and effective listener who can gather important information in difficult circumstances is a must, whilst complying to policies and procedures to ensure that the principles of TCF are delivered, demonstrating a consistent approach to all interactions.
What we are looking for:
Excellent telephone manner and an ability to adapt to different situations
Enthusiastic, passionate, and positive
Self-motivated and resilient
Enjoy working to KPI’s and take ownership for achieving company objectives
Experience of working in a customer service or claims environment
Excellent listening and questioning skills
Strong communication and interpersonal skills
Ability to work under pressure
An empathetic and patient approach with the ability to say ‘no’ in a positive and constructive manner
A desire to succeed and a proven ability to deliver results
Contact Centre Advisor benefits:
Free corporate cash plan
(helps towards dental, optical and complimentary therapies)
Unlimited access to £500 refer a friend bonus scheme
Opportunity for hybrid working
Free hot drinks/fruit
Employee engagement events
Access to savings at high street retailers
Free onsite car parking
Up to 35 days holiday including bank holidays, with the option to buy and sell annual leave
Pension with up to 10% employer contributions
Excellent training and career progression opportunities
Cycle to work scheme
Opportunities to give back to the community through volunteering
Free onsite gym
Full induction and training will be provided so that you have thorough understanding and knowledge before going live on the phones.
There is a requirement to attend 6 weeks’ training Monday to Friday (9am-5pm), starting on 5th September 2022 and you must be available for the whole period.
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.