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Contact Centre Advisor

  • Salary: £19,500 per year
  • Job Type:Permanent

Posted 9 days ago

  • Sector: Front-Line Talent
  • Contact: Joanne Sanderson
  • Expiry Date: 10 June 2022
  • Job Ref: JS

Contact Centre Advisor


Do you want a career within a business that is not driven by profit, but by providing excellent service?

A career within a business that is sustained by a genuine community, with everyone coming together to support each other. A career with an amazing history and a bright future?

We are searching for a Contact Centre Advisor, to join an outstanding business. Previous customer service experience is desirable but not essential.

If you are hardworking, confident and thrive off a challenge, we want to hear from you.

Contact Centre Advisor role:

Deliver an excellent customer experience to members who contact the Society through the mediums of telephone, email, or web, providing guidance and advice about membership, services, payments, and authorising claims.

You will be on the front line, assisting our clients’ members and each call is unique, requiring you to use initiative, apply discretion and work within their mutual ethos.

An active and effective listener who can gather important information in difficult circumstances is a must.

What we are looking for:

Telephone/Contact Centre experience desirable

Excellent telephone manner and an ability to adapt to different situations

Enthusiastic, passionate, and positive

Self-motivated and resilient

Enjoy working to KPI’s

Contact Centre Advisor benefits:

 Free Health and Wellbeing cash plan

(which covers dentistry and optician fees)

 Access to savings at High Street retailers

 Onsite car parking

 Up to 35 days holiday including bank holidays, with the option to buy and sell annual leave

 Pension with up to 10% employer contributions

 Excellent training and development

 Cycle to work scheme

 Opportunities to give back to the community through volunteering

 Free onsite gym

 £500 refer a friend bonus scheme

Full induction and training will be provided so that you have thorough understanding and knowledge before going live on the phones.

There is a requirement to attend the 6 weeks’ training Monday to Friday (9am-5pm), starting on 20th June 2022 and you must be available for the whole period.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.