Consultant – Consumer Credit

  • Location


  • Discipline:


  • Job type:


  • Salary:

    £60,000 - £70,000

  • Consultant:

    Kirstie Burn

  • Email:


  • Job ref:


  • Published:

    2 months ago

Regulatory Consultant role, with a leading regulatory consultancy, focussing on the consumer credit market (CONC and MCOB)   
Key responsibilities include:
• Provide high quality advice and support to clients on a range of regulatory compliance matters. This may include conducting regulatory reviews, delivering training sessions and workshops for compliance staff and senior management, assisting with authorisations, drafting policies and procedures, responding to ad-hoc and routine regulatory queries, manage projects, often with multiple work streams. This includes project planning, budgeting, scheduling, resource management and project close-down
• Act as the main point of contact for a portfolio of clients. This may include responding to all queries, managing client expectations and delegating work, where necessary, reviewing the work of colleagues and providing constructive feedback, ensuring accurate invoicing, timely payment and assisting the Finance team in resolving any queries, dealing with any complaints quickly and effectively 
• Actively partner with global sector teams to support and deliver on shared projects and responsibilities, where required 
• Adhere to the firm’s Quality Assurance Framework prior to submission to the client 
• Accurately record all client time in the CRM system 
• Ensure all client files are in good order and details of relevant contacts are updated in the CRM system
• Take personal responsibility for achieving the agreed billable hours target, ensuring you have a sufficient pipeline of client work
Business development task:
• Take personal responsibility for achieving the agreed sales targets 
• Build and maintain professional working relationships with clients, trade bodies and the regulator as well as leveraging existing client relationships to maximise opportunities for up-selling and cross-selling
• Prepare well-presented, accurately priced proposals and present these to prospective clients
• Represent the firm at industry events, promoting the business 
• Participate in internal events and training sessions such as client briefings and roundtable events 
• Assist the team with marketing and business development activities
• Record all touch-points, leads, opportunities and proposals in the CRM system 
Regulatory knowledge:
• Keep abreast of regulatory developments and understand how client activities may be impacted 
• Develop a thorough understanding of clients’ businesses and requirements so you can provide relevant and accurate advice 
• Help develop the business’s technical capacity within the relevant sector
Education and skill set:
• Educated to degree level (ideally) 
• Significant compliance-related experience gained at a financial institution, legal practice, consultancy and/or the regulator
• Proven track record of exceeding financial goals and sales targets; consulting experience would be advantageous 
• Deep understanding of the FCA’s policies and procedures including CONC and MCOB
• Strong technical knowledge of mortgages, consumer credit and insurance (FCA focussed) 
• Experience translating regulatory rules and guidance into meaningful, fit-for-purpose and pragmatic solutions for clients 
• Experience managing client relationships 
• Excellent Microsoft Office skills and experience using a CRM system would be an advantage
• You’ll need to be flexible, hands-on and willing to tackle a broad range of matters, which may be outside your main areas of expertise
• An ability to grow your network and take advantage of every opportunity to sell our services is also crucial
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.