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Conduct Risk Specialist

  • Location

    Manchester

  • Discipline:

    Risk Management

  • Job type:

    Permanent

  • Salary:

    £20,000 - £25,000

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/14549

  • Published:

    4 months ago

Our client is a growing and entrepreneurial financial services’ business who are currently recruiting for a Conduct Risk Specialist in Manchester. The role will be responsible for providing assurance over business’ outsourced service providers and the delivery of appropriate customer outcomes.

Key Responsibilities:

  • Co-ordinate and perform oversight of the business’s service providers, to ensure adherence to regulations and internal policies
  • Identify conduct risks and monitor the quality of customer outcomes, through risked based call listening and customer account reviews
  • Co-ordinate Call Calibration sessions
  • Manage and track remediation actions
  • Regular communication to stakeholders (internal & external) on key risks identified and areas of good and best practice
  • Maintain and develop Conduct Risk Framework
  • Support with general office administrative tasks

Key Requirements:

  • Previous experience of Conduct Risk, QA Frameworks, or Junior Risk/Compliance Roles
  • Knowledge of the FCA Handbook
  • Experience within financial services’