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Conduct Risk Manager

  • Location

    Cardiff

  • Discipline:

    Compliance, Risk Management

  • Job type:

    Permanent

  • Salary:

    £60,000 - £80,000

  • Consultant:

    Emilia Thomas

  • Email:

    ethomas@merje.com

  • Job ref:

    16894

  • Published:

    21 days ago

Job Description:               An exciting opportunity has arisen to work within a FTSE 100 Financial Services company with a presence in eight countries to oversee the Risk function. 6 month FTC with potential to go permanent.

Key Responsibilities

  • Develop, implement, and manage an effective conduct risk framework across all dimensions of the business’ operation including sales, renewals, placement activities, and complaints
  • Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands
  • Develop and produce insightful MI and KPIs (for the business unit and wider distribution) to evidence performance against targets, identify trends, and enable prompt and effective intervention to maintain quality and avoid customer detriment
  • Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events
  • Liaise with the wider Group Conduct & Risk functions to ensure the overall integrity and consistency of the business’ approach to managing conduct and risk, whilst always maintaining a proportionate outlook and relevance to the nature of the business’ activities
  • Establish the routine and undertake regular customer/conduct risk reviews in conjunction with business unit management
  • Develop and maintain key stakeholder relationships across Group Corporate Governance functions
  • Maintain a thorough understanding of market dynamics and emerging regulatory themes to support recommendations and encourage positive change within the business unit
  • Nurture a culture of awareness and understanding of key conduct and risk themes amongst the whole team
  • Possess a deep understanding of the regulatory landscape and the application of FCA rules within an intermediated insurance business
  • Maintain a customer-centric outlook allied to a clear understanding of the operational processes within the business