Conduct Risk Associate

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  • Salary:

    £20,000 - £24,000 pa

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  • Published:

    almost 3 years ago

The role will role will be responsible for providing 1st line oversight to ensure the highest standards of customer experience.

  • The Client: Our client is a leading financial services business who have grown consistently and are expanding their Conduct Risk Team
  • This Client does not provide sponsorship.
  • The role-Ensure all business areas are performing to the required standard
  • Managing internal and external testing, including customer journey reviews, complaints, back office and Partners.
  • Conduct Root Cause Analysis
  • Developing and delivering conduct reviews with key stakeholders to provide and evidence the highest level of assurance, including internal debriefs and onsite Parnter visits.
  • Responsible for the oversight and improvement of all areas
  • Work closely with colleagues and play an intergral part in helping to achieve Operational objectives
  • Responsible for managing relationships with key holders both internally and externally
  • Work closely with the Senior Operational Risk Manager and Conduct Risk Manager.                                                      

Key Requirements-

  • Good working knowledge of Data Protection, CONC, DISP, LSB Standards of Lending Practice and Credit Services Association
  • Experience in conducting Root Cause Analysis and tracking MI to determine trends and emerging risks
  • Financial services’ experience