The role will role will be responsible for providing 1^st line oversight to ensure the highest standards of customer experience.

• The Client: Our client is a leading financial services business who have grown consistently and are expanding their Conduct Risk Team
• This Client does not provide sponsorship.
• The role-Ensure all business areas are performing to the required standard
• Managing internal and external testing, including customer journey reviews, complaints, back office and Partners.
• Conduct Root Cause Analysis
• Developing and delivering conduct reviews with key stakeholders to provide and evidence the highest level of assurance, including internal debriefs and onsite Parnter visits.
• Responsible for the oversight and improvement of all areas
• Work closely with colleagues and play an intergral part in helping to achieve Operational objectives
• Responsible for managing relationships with key holders both internally and externally
• Work closely with the Senior Operational Risk Manager and Conduct Risk Manager.                                                      

Key Requirements-

• Good working knowledge of Data Protection, CONC, DISP, LSB Standards of Lending Practice and Credit Services Association
• Experience in conducting Root Cause Analysis and tracking MI to determine trends and emerging risks
• Financial services’ experience