Compliance Monitoring Officer – Mortgages / Insurance

  • Location


  • Discipline:


  • Job type:


  • Salary:

    £30,000 - £35,000

  • Consultant:

    Kirstie Burn

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  • Published:

    4 months ago

To support the delivery of second line monitoring across the Group by undertaking a range of Compliance Monitoring activities as set out in the Compliance Monitoring Plan or as otherwise directed.  Provide challenge as to whether Group policies, procedures and controls meet the FCA (and other relevant regulatory) rules and guidance and deliver appropriate outcomes for customers.

Arrange for appropriate remedial action to be taken to address any deficiencies identified and to track management actions, escalating where appropriate.


  • Under the direction of the Compliance Monitoring Manager, undertake Compliance Monitoring in line with the approved methodology that focusses primarily on FCA regulations and measurement of fair outcomes for customers
  • Contribute to the preparation of the Plan, which is risk-based, and agree this with the Group Risk & Compliance Director and Board
  • Prepare regular, timely, relevant and concise reporting on the findings for management, including recommendations for addressing any weaknesses identified
  • Track and report on the progress of remedial actions and where appropriate, guide management in implementing necessary improvements
  • Assist in preparing reports for the Board and other Committees on findings from monitoring work and how the business responds to issues identified
  • As required, act as Lead Monitoring Officer to manage specific reviews and coordinate the activities of other Monitoring Officers in relation to that work
  • Work closely with key business areas and stakeholders, for example the Case Checking Team, across the Group to implement the agreed approach to Compliance Monitoring
  • Highlight and record lessons learned for sharing across the Group
  • Keep abreast of best practice and external developments in the area of monitoring  and ensure that learning is applied
  • Undertake special investigations as required in response to breaches or other issues arising
  • Identify and escalate at the earliest opportunity any significant regulatory issues to the line manage in a clear and accurate manner

Key Competencies:

  • Relevant experience from within Financial Services, with particular knowledge of mortgage services
  • Solid understanding of FCA regulation, including MCOB, ICOBS and DISP
  • Excellent knowledge of current regulatory environment, relevant regulations and industry best practice in relation to compliance monitoring tools and techniques
  • A team player, with the ability to work unsupervised
  • Ability to build strong and effective working relationships with key stakeholders
  • Attention to detail and ability to deliver high quality written work and reporting
  • Ability to assess the impact and relevance of issues and articulate them in a clear and precise manner
  • Effective oral and written skills
  • Relevant professional mortgage qualification (preferred but can be supported to gain whilst in role)