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Compliance Assurance Manager

  • Location: Birmingham
  • Salary: £40,000 - £50,000 pa per year

Posted about 2 years ago

  • Sector: Compliance
  • Contact: Michael Ayres
  • Expiry Date: 11 March 2022
  • Job Ref: MA/18626

Job Description:

Savings and mortgages business are looking to hire a Compliance Assurance Manager. The key purpose of the role is to assist the Deputy Group Head of Compliance and Conduct Risk, and the Senior Compliance Assurance Manager’s in delivering risk based assurance activity across the business in accordance with the annual Compliance Assurance Plan.

Key Responsibilities:

• Timely and robust completion of Compliance Assurance reviews to provide assurance that the business is operating within its policies and procedures, and within law and regulation: This will include Customer Journeys, Thematic Reviews, and Deep Dive Reviews. Key to completion of the reviews is ensuring retention of appropriate records.

• Identify and scope the impact of Compliance and Conduct breaches, and communicate the implications to a range of audiences.

• Responsible for providing concise, timely and accurate written and verbal reports highlighting issues and recommendations for improvement/remediation actions. Reporting any potential Compliance breaches highlighted or Conduct issues, and ensuring they are actioned in a timely and thorough manner.

• Undertake and report on focussed customer outcome reviews across the full product lifecycle in accordance with the Bank’s annual Compliance Assurance Plan. This will involve using experience and conduct expertise to assess FCA customer outcomes and making recommendations to the business for improvements.

• Managing the closure and standard of response to the actions agreed from thematic, deep dive and customer focused reviews. Recording operational management responses and evidence, tracking progress and conducting proportionate follow up validation assessments.

• Assisting in relation to investigations into Compliance and Conduct Risk related incidents/breaches and the provision of compliance advice on identifying appropriate remedial actions.

Key Requirements:

• Previous experience working in a Compliance or Conduct Risk role within a regulated environment

• Background in conducting 2nd line thematic reviews

• Detailed knowledge of both the current FCA and PRA regulatory expectations in respect to conduct risk, and customer outcomes together with the latest industry responses to those expectations is essential.

• Understanding of Mortgage, Secured Loan and Savings Products and Servicing Processes

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