W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nzxjqzs9qcgcvam9ilwjhbm5lci5qcgcixv0

Compliance & Complaints Officer

  • Location

    Sheffield

  • Discipline:

    Compliance

  • Job type:

    Permanent

  • Salary:

    £22,000 to £27,000 + Benefits

  • Consultant:

    #

  • Email:

    psherlock@merje.com

  • Job ref:

    PS/15972

  • Published:

    4 months ago

Our client is a rapidly expanding Financial Services business who due to growth and success are looking to recruit a Compliance & Complaints Officer. In this role you will be responsible for assist the Company’s Risk & Compliance Business Partner in the execution of the company’s Monitoring Plan and performing Compliance monitoring activities and providing data to the Risk & Compliance Committee.

Key responsibilities include:

  • Carry out Second Line of Defence monitoring tasks for the Company
  • Assist with the administration of Data Subject Access Requests (DSARs) in accordance with statutory requirements
  • Act as secretary to the Company’s Regulatory & Compliance Committee attending their monthly meetings
  • Assist the Risk & Compliance Business Partner at monthly call calibration sessions with Operations and Quality Assurance
  • Raise customer queries to the Credit Reference Agencies and be a point of contact for the Credit Reference Agencies
  • Handle customer objections effectively through to resolution and make a final decision on the merits of the complaint
  • Responsible for maintaining all information and correspondence relating to complaints on the complaints database
  • Ensure adherence to the Companies’ internal complaints procedure and Client requirements and that appropriate complaint records are completed and maintained
  • Identify the root cause of complaints
  • Review and resolve complaints as required

Qualifications/Key Skills:

Essential:

  • At least 1 years’ experience (or deemed equivalent) in a Compliance role and/or 1 year’s complaint handling within a FCA regulated Debt Collection Agency or Consumer Credit Lender
  • A good understanding of CONC, DISP, AML and general FCA requirements, Data Protection legislation, Consumer Credit Act and the Financial Ombudsman Service
  • The ability to work both on an independent basis and as a team-worker who must be able to build working relationships and interact with colleagues and wider Group stakeholders
  • MS Office and/or Google experience

Desirable:

  • ISO9001(6) and ISO27001(6) experience

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.