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Complaints Handler

  • Location: Bradford, United Kingdom
  • Salary: 19,365 per year
  • Job Type:Permanent

Posted 2 months ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 26 August 2021
  • Job Ref: LW/17784

​​A fantastic opportunity for an experienced Complaints Handler to join a vibrant, creative and flexible working atmosphere. As a Complaints Handler, you will take responsibility for escalated customer enquiries and complaints in relation to regulated financial products.

37.5 Hour Monday- Friday 9-5


•Effectively manage complaints regarding regulated products and ensure response to within prescribed regulatory timescales

•Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome

•To liaise with service providers by telephone and in writing in order to provide a high quality of service for our customers

•Responsible for own caseload and achievement of regulatory deadlines

•Record complaints accurately and completing administrative duties relevant to the role

•Proactively identifying solutions through root cause and providing feedback where applicable to prevent potential ongoing issues

•Review complaints for learning and service improvement

•To be committed to the fair treatment of customers and demonstrate a reasonable and proportionate approach to complaints management

About You

•Good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS)

•Experience in dealing with customer complaints

•Experience in letter writing

•Excellent Customer Service

•Good verbal, written and interpersonal skills

•Able to use own initiative

•Good PC skills including Microsoft Word and Excel, Financier & Charter

•Educated to GCSE level or equivalent in Maths and English (A-C)