A fantastic opportunity for an Administrator to join a vibrant, creative and flexible working atmosphere. As an Administrator you will assist a team to manage escalated customer enquiries and complaints in relation to regulated financial products.

37.5 Hour Monday- Friday 9-5

Responsibilities

• Effectively support the team to manage complaints regarding regulated products

• Ensure that complaints are dealt with in the most appropriate way, logged, categorised, scanned and allocated appropriately

• Acknowledge Customer contacts by telephone, email or letter, and provide a high quality of service for our customers

• Provide administrative assistance to the team as and when required including general office support

• Receiving and sorting incoming and outgoing mail for delivery to the team

• Accurately running reports when requested 

About You

• Good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS)

• Excellent Customer Service

• Good verbal, written and interpersonal skills

• Able to use own initiative

• Good PC skills including Microsoft Word and Excel, Financier & Charter

• Educated to GCSE level or equivalent in Maths and English (A-C)