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Complaints Administrator

  • Location: Bradford, United Kingdom
  • Salary: £17,952 per year

Posted 2 months ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 26 August 2021
  • Job Ref: LW/17783

A fantastic opportunity for an Administrator to join a vibrant, creative and flexible working atmosphere.As an Administrator you will assist a team to manage escalated customer enquiries and complaints in relation to regulated financial products.

 

37.5 Hour Monday- Friday 9-5

 

Responsibilities

  • Effectively support the team to manage complaints regarding regulated products

  • Ensure that complaints are dealt with in the most appropriate way, logged, categorised, scanned and allocated appropriately

  • Acknowledge Customer contacts by telephone, email or letter, and provide a high quality of service for our customers

  • Provide administrative assistance to the team as and when required including general office support

  • Receiving and sorting incoming and outgoing mail for delivery to the team

  • Accurately running reports when requested 

 

About You

  • Good understanding and knowledge of FCA regulatory requirements.  (Including DISP and FOS)

  • Excellent Customer Service

  • Good verbal, written and interpersonal skills

  • Able to use own initiative

  • Good PC skills including Microsoft Word and Excel, Financier & Charter

  • Educated to GCSE level or equivalent in Maths and English (A-C)