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Collections Change Manager

  • Location

    Leek

  • Discipline:

    Customer Contact

  • Job type:

    Permanent

  • Salary:

    £45,000 - £50,000 pa

  • Consultant:

    #

  • Email:

    akelly@merje.com

  • Job ref:

    AK/14968

  • Published:

    3 months ago

Based in Leek or Plymouth

My client is an established Financial Services organisation and we are looking for an experienced change professional to work in the secured collections arena. This is a great opportunity to make your mark on an organisation and an ever changing operation.

The successful individual will be:

  • Responsible for managing and leading change requests in the mortgages and secured collections business areas
  • Driving recommendations for improvements through analysing data and working closing with operational leaders
  • Working with all operational leaders to ensure operational excellence

You will have:

  • Experience of running an operation in Secured Collections
  • Change management experience with excellent stakeholder engagement
  • A history of implementing Customer Service Strategies

In return you will receive a basic salary of up to £50,000 + Excellent Benefits and the opportunity to work in an autonomous role making massive changes in a national business.