Collections & Recovery Officer

  • Location


  • Discipline:

    Customer Contact

  • Job type:


  • Salary:

    £25,000 - £30,000

  • Consultant:

    Natasha Copitch

  • Email:


  • Job ref:


  • Published:

    16 days ago

My client is looking for a Collections & Recovery Officer to work closely with third party service providers, responsible for the key strategic decisions on more serious arrears. The Commercial portfolio is a combination of residential and business mortgages. To ensure that the strategy adopted mitigates against losses from bad debt whilst complying with the regulatory requirements the Bank operates within.


  • Responsible for making the key strategic decisions and recovery of arrears on more serious arrears cases across the Commercial Mortgage portfolio.
  • Direct contact with the customer will also be required from time to time by either telephone or face to face.
  • To comply with the requirements of the regulatory regime within which the bank operates whilst ensuring the necessary documentation detailing strategies and policies are kept up to date.
  • Interact daily with external contacts to include solicitors, asset managers, receivers and independent customer account managers and escalate any issues to the Senior C&R Manager.
  • To monitor compliance with all SLA’s addressing issues when required and escalating where necessary.
  • To provide cover in the absence of the Senior C&R Manager. This will include, production of MI and attendance at meetings to provide a performance update, this may include the Commercial Risk Director.

Knowledge & Experience:

  • Educated to a GCSE (or equivalent) standard
  • Proven track record and at least 2 years’ experience in dealing with collections/litigation accounts in a banking environment or equivalent in the commercial or residential mortgage industry
  • Knowledge of the commercial or residential mortgage business is essential
  • Understanding and awareness of DPA / GDPR and legislative requirements
  • Able to work on own initiative and to contribute to the C&R team objectives
  • Ability to build productive relationships with internal and external stakeholders