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Collections & Recoveries Manager

  • Location: Manchester
  • Salary: £45,000 per year
  • Job Type:Permanent

Posted 20 days ago

  • Sector: Front-Line Talent
  • Contact: Barry McDonald
  • Expiry Date: 15 October 2022
  • Job Ref: BM/19559

You’ll be working as part of a team responsible for managing a portfolio of under-performing or problem assets arising within the company’s Corporate and Commercial Banking book.

If you’re someone who has performed a similar role already (or believe you possess transferable skills) this is the perfect opportunity to develop your career.

The difference you’ll make:

• Reviewing each case on its individual merits and determining the best strategy for the Bank

• Treating the customer fairly and providing the right level of forbearance

• Providing empathy and understanding to customers in financial difficulty whilst maintaining adequate risk controls

• Ensuring a high standard of service and quality is offered at all times to both internal and external customers

• Working closely with senior managers, or attending forums on high profile and higher risk cases

• Taking ownership of queries and complaints, escalating where necessary.

What you’ll bring:

• Good understanding of recovery and insolvency processes in UK

• Direct commercial or corporate banking experience

It would also be nice for you to have.

• Ability to negotiate against the background of sometimes complex or sensitive situations

• Strong interpersonal skills to ensure buy in from stakeholders to proposed courses of action.

What else you need to know.

• This role is based in Manchester with flexibility working from home or can be fully remote based